Frequently Asked Questions
Am I able to cancel my order?
Please e-mail Prettyboutique@theprettyboutique.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.
When will I receive my order?
- We work to ship out orders the same business day or the next business day after the order has been placed.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
What is the return policy?
- No Refunds
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at Prettyboutique@theprettyboutique.com and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
We know that every one of our amazing customers has their own unique shape and size - that’s what makes you all beautiful! Please see our sizing guide for The Pretty Collection and The Pretty Curvy Collection general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at firstname.lastname@example.org and we’ll help you out!
How should I measure myself?
Sizing Chart for The Pretty Collection
Sizing Chart for The Pretty Curvy Collection