Frequently Asked Questions
Am I able to cancel my order?
Please e-mail Prettyboutique@theprettyboutique.com if you’d like to cancel your order. We are only able to cancel orders if the order has not already shipped. Please keep in mind that we try to ship out packages as quickly as possible so requests for cancellations should be sent as soon as possible.
When will I receive my order?
- We work to ship out orders the same business day or the next business day after the order has been placed.
- Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
What is the return policy?
- If you are not 100% happy with any article of clothing, you are able to make a return within 14 days of receiving your order from the postal service. A store credit will be issued in the form of an online store credit sent via email. Once we have received your return please allow up to 72 hours for processing.
No cash or credit refunds.
- You can return unworn, unused items within 14 days of ship date for an online store credit only. Items must have all tags attached. Please be aware if you return a garment that has cigarette smoke, odors, perfume scent, deodorant or makeup, jewelry or ring snags, etc, we will not accept return and you would be responsible for shipping cost to return items. The Pretty Boutique reserves the right to refuse any return that does not meet the aforementioned requirements.
**Please note that we are not responsible for items shipped back to us should they be lost or damaged during transit and as such we urge you to insure your item as this will provide you with recourse with the shipping company.
What size should I order?
We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at Prettyboutique@theprettyboutique.com and we will try to provide any information you need to make your decision!
I’m unsure about a size or I have a fit question. How do I find this information?
We know that every one of our amazing customers has their own unique shape and size - that’s what makes you all beautiful! Please see our sizing guide for The Pretty Collection and The Pretty Curvy Collection general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at firstname.lastname@example.org and we’ll help you out!
How should I measure myself?
Sizing Chart for The Pretty Collection
Sizing Chart for The Pretty Curvy Collection